![]() ![]() Identifies, documents and reports design, reliability and maintenance issues. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.Handle support calls and emails from OpenText customers, partners, and internal resources (e.g.The following tasks and responsibilities will be central to this role: May need to engage or escalate to more senior resources to resolve more complex issues. Identifies, records, and works with management to proactively revise current procedures and tools to improve customer satisfaction. Mentors others in providing validated technical information, support process instructions and special support requirements. Identifies and provides resolutions to a diverse range of complex technical problems. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Advanced problem analysis, customer support skills, and previous work experience in enterprise information systems is must. You must be a self-starter with excellent verbal and written communication and organizational skills and the ability to multi-task and work under deadlines. As part of the APAC Technical Support Team, you will perform a variety of professional duties around providing technical support to internal, partner, and external customer contacts within the APAC region. We are looking for responsible, technology savvy and trustworthy individuals to join OpenText Global Technical Support. ![]() Be part of a winning team that leads the way in Enterprise Information Management. As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. ![]()
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